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Customers

From payments to healthcare, the teams below run Forge on production every day. These are their numbers, measured on their own systems.

median reduction in pages
93%
faster time to root cause
3.4x
verified fixes merged
2,140+
changes shipped without review
0
  • ledgerline
  • KESTREL
  • Halden
  • parcelwise
  • Northwind
  • Tessera
  • Lumen Health
  • orbital
ledgerlinePayments infrastructure

Ledgerline cut repeat incidents by more than half in two quarters

At 14:02 checkout started timing out. By 14:09 Forge had grouped 214 alerts, traced them to a pool limit in one deploy and had a canary of the fix at 64 percent. We approved it from Slack.

Amara Lindqvist, VP of Engineering

52%

fewer repeat incidents

Before Forge31 per quarter
With Forge15 per quarter
from first alert to mitigation
7 min
alerts grouped into one incident
214
fewer pages each week
93%

The challenge

Ledgerline moves money for 3,000 businesses on a platform of 380 services. Every outage was a customer escalation, and the same handful of failure patterns kept coming back because the lessons lived in old review documents nobody reopened.

What changed

Forge mapped the platform in its first afternoon, read two years of incident history and began grouping alerts the same week. Within a month, every recurring pattern had a guardrail check that runs before each deploy, and every new incident arrived with its likely cause attached.

The results

Over two quarters, repeat incidents fell from 31 to 15, weekly pages fell by 93 percent, and median time to mitigation dropped from 48 minutes to 7. Engineers approved 212 Forge fixes, and none of them needed a rollback.

More stories

Different stacks, the same quiet pager.

  • KESTRELLogistics

    One page per real problem across 26 platform teams

    Kestrel routes freight across 40 countries. Forge replaced a wall of per-team alerts with grouped incidents that name the owner, so the right on-call engineer is paged first.

    faster root cause
    3.4x
    fewer pages
    88%
  • Lumen HealthHealthcare

    Self-hosted reliability for a HIPAA platform

    Lumen runs Forge in its own VPC with no patient data in scope. Capacity and certificate watches now catch the slow problems that used to surface as weekend outages.

    less pager volume
    66%
    expired certificates in 2026
    0
  • parcelwiseE-commerce

    Fixes that follow the team's own conventions

    Forge learned Parcelwise's review rules, flag policy and deploy windows from 1,240 past pull requests. Approval rates on Forge fixes rose from 61% to 89% in the first quarter.

    of fixes approved
    89%
    median review time
    3m 40s
In their words

What on-call sounds like now.

  • The first week it found three services we had forgotten we were still paying for.

    Elif DemirPlatform LeadTessera
  • Our quietest on-call rotation in four years, and nothing got missed.

    Marcus BellEngineering ManagerNorthwind
  • It says when it is not sure. That alone made our senior engineers trust it.

    Sofia MarchettiPrincipal Engineerorbital
  • Reviews take minutes because every pull request explains itself and links the evidence.

    Ravi MenonSRE ManagerHalden
  • We approved our first Forge fix from a phone in an airport. It held through the full canary.

    Amara LindqvistVP of Engineeringledgerline
  • Incident reviews used to take a day to write. Now the draft is waiting when we close the channel.

    Grace LiuHead of InfrastructureKESTREL

Your pager could be this quiet.

Start with a 30 day pilot on one production environment. A Forge engineer works alongside your team the whole way.